Terms and Conditions

• Bookings can only be made online through the website www.trybooking.com. The person making the booking is responsible for ensuring that all information provided on the booking page is correct.
  
  
• Full payment is required at the time of booking and all online payments are processed by TryBooking. Payment can be processed using a designated credit or debit card.
  
  
• Bookings are only confirmed and secured upon receipt of full payment and completed registration.
  
  
• If a particular seminar or course becomes fully booked, there may be an option to join a waiting list, subject to limits designated by SILVICULTURE ACADEMY CIC. The waiting list is for that specific seminar, course or event only as per the dates on the website booking page, it is not a reservation for a subsequent seminar or course.
  
  
• Places are strictly allocated on a first come, first served basis and no places are given any priority or reserved in advance.
  
  
• Bookings will typically open on the website https://silvicultureacademy.org.uk/ six weeks prior to the start of the seminar, course or event and this date will be communicated through emails, third-party organisations and Linked In.
  
  
• No persons will be allowed to attend any seminar or course without a completed and accurate booking form.
  

• After a booking and payment has been made online the customer has a cooling off period of
  
  
• 7 working days to make a cancellation if they so wish in accordance with Consumer Protection (Distance Selling) Regulations 2000.
  
  
• To cancel a booking, customers must email mail@silvicultureacademy.org.uk A full refund will be provided if the request is made within 7 days of the initial booking. If a cancellation is made after 7 working days, the booking fee will not be refunded.
  
  
• Where a booking is made within 7 working days of the seminar or course start date, there will be no cooling off period therefore no refund of booking fee offered.
  
  
• For course places funded by a third-party, non-attendance will incur a charge of 100% of the booking fee to be paid by the attendee.
  

• Rescheduling requests made outside the 7 working days cooling-off period cannot be automatically accommodated. However, if the original course place can be filled by another participant, we may allow the booking to be moved to a different course date.
  
  
• The customer will be notified when their original course place is filled, and that their booking will be moved to the requested date, a new booking confirmation will be sent by email.
  
  
• If the original registration is not filled, the booking remains as originally scheduled.
  

• SILVICULTURE ACADEMY CIC reserves the right to cancel or amend the timings of these sessions at any point up to the stated start time of the session.
  
  
• If for any reason a seminar or course is cancelled by SILVICULTURE ACADEMY CIC, for example due to instructor illness, then an alternative date will be offered. If this is not suitable then a refund of the booking fee will be provided.
  
  
• If a seminar, course or event is cancelled due to unscheduled, for example venue closures in poor weather conditions, or the venue decides to cancel a seminar, course or event after bookings have been taken, then an alternative date or location will be offered. If this is not suitable then a refund of the booking fee will be provided.
  
  
• SILVICULTURE ACADEMY CIC, or its representative, will remove any attendee from an event immediately if it is deemed to have good reason, e.g. if he/she is under the influence of alcohol/drugs, behaves inappropriately/disruptively or otherwise wilfully fails to comply with Health & Safety guidelines. No refund of booking fees will be offered as a result of a participant being removed from a seminar, course or event.
  

• The participant/delegate acknowledges that all course material, programme material or copies thereof are and will remain the property of the training provider and are subject to copyright. It is expressly agreed that neither the participant/delegate nor their sponsoring organisation will copy the whole or any part of the materials without the written consent of the training provider.
  

• SILVICULTURE ACADEMY CIC will inform participants/delegates of any clothing or PPE requirements within joining details sent out prior to the seminar, course or event taking place.
  
  
• If participants/delegates do not wear suitable PPE when requested to do so, they may not be permitted to enter some forest sites or participate in some activities.
  
  
• No refund of booking fees will be offered as a result of a participant/delegate being removed from a seminar or course for these reasons.
  

• In accordance with the GDPR, Personal Data is any information that personally identifies a participant/delegate. This includes name, address or any other personal information.
  
  
• SILVICULTURE ACADEMY CIC will record personal data for the sole purpose of pre- and post-administration of the seminar, course or event that a participant/delegate is registered to attend.
  
  
• SILVICULTURE ACADEMY CIC may share your name and email address with a third-party organisation to facilitate certification and accreditation where necessary for the course.
  

• Effects of an Event of Force Majeure: Either Party shall be excused from performance and shall not be in default in respect of any obligation hereunder to the extent that the failure to perform such obligation is due to a Natural Force Majeure Event.
  
  
• Notice of an Event of Force Majeure: If a Party wishes to claim protection in respect of an Event of Force Majeure, it shall, as soon as possible following the occurrence or date of commencement of such Event of Force Majeure, notify the other Party of the nature and expected duration of such Event of Force Majeure and shall thereafter keep the other Party informed until such time as it is able to perform its obligations.
  
  
• The Parties shall use their reasonable endeavours to:
  

•         i.       Overcome the effects of the Event of Force Majeure;
  
  
•      ii.     Mitigate the effect of any delay occasioned by any Event of Force Majeure, including by recourse to alternative mutually acceptable (which acceptance shall not be unreasonably withheld by either Party) sources of services, equipment, and materials; and
  
  
•         iii.   Ensure resumption of normal performance of this Agreement as soon as reasonably practicable and shall perform their obligations to the maximum extent practicable.
  

• Any concerns or issues regarding any services provided by SILVICULTURE ACADEMY CIC can be raised in conjunction with the Complaints and Appeals Policy & Procedure.